Employing company recruiting partner Merchants Recruitment.
Sandton, Gauteng
2 weeks ago
Market Related
Role Requirement Permanent
Requisition #5405
Looking to grow your career in a dynamic environment? We’re seeking an experienced leader to manage and support Team Leaders across our business unit.
Role Purpose
Lead Team Leaders to ensure operational performance metrics are consistently met.
Key Requirements
• Minimum 2 years as a Team Leader
• Experience in contact centre metrics and reporting
• Financial Service or Banking experience
• Willing to work in a shifted environment
Responsibilities
🔹 People Management
• Coach, mentor, and manage Team Leaders
• Oversee daily performance and development plans
• Conduct performance reviews and maintain HR compliance
🔹 Customer Relations
• Resolve escalations and ensure service meets contractual expectations
• Participate in calibration sessions
🔹 Reporting & Administration
• Analyse and report business data
• Improve reporting tools
• Monitor adherence and absenteeism
• Ensure smooth onboarding and time sheet accuracy
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